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Htc Sync Manager Unable To Connect To The Liveupdate Service


HTC Sync Manager Unable to Connect to the Liveupdate Service




If you are using an HTC phone and want to sync your data with your computer, you may need to use HTC Sync Manager, a free application that allows you to manage and transfer files between your phone and PC. However, some users have reported that they encounter a problem when they try to use HTC Sync Manager: it fails to connect to the Liveupdate service, which is responsible for downloading and installing the latest device drivers and software updates for your phone.


This problem can prevent you from syncing your phone with your computer, and may also cause HTC Sync Manager to freeze or crash. In this article, we will explain the possible causes of this problem and provide some solutions that may help you fix it.


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Causes of HTC Sync Manager Liveupdate Service Connection Problem




There are several factors that may cause HTC Sync Manager to be unable to connect to the Liveupdate service, such as:



  • Outdated or corrupted HTC Sync Manager software: If you are using an old version of HTC Sync Manager, it may not be compatible with the latest device drivers and software updates for your phone. Also, if the HTC Sync Manager software is corrupted or damaged by malware, it may not function properly and fail to connect to the Liveupdate service.



  • Outdated or corrupted Adobe AIR software: HTC Sync Manager relies on Adobe AIR, a cross-platform runtime system that enables web applications to run on desktops and mobile devices. If you are using an old or corrupted version of Adobe AIR, it may interfere with the communication between HTC Sync Manager and the Liveupdate service.



  • Incorrect USB connection settings: When you connect your phone to your computer, you need to choose the correct USB connection mode on your phone. Depending on your phone model and Android version, you may need to select File Transfer, Media Device (MTP), or Charge Only mode. If you select the wrong mode, HTC Sync Manager may not recognize your phone or access its data.



  • Faulty USB cable or port: If you are using a damaged or incompatible USB cable or port, it may affect the data transfer between your phone and computer. This may cause HTC Sync Manager to lose connection with the Liveupdate service or your phone.



  • Firewall or antivirus software blocking the connection: Some firewall or antivirus software may block the connection between HTC Sync Manager and the Liveupdate service for security reasons. This may prevent HTC Sync Manager from downloading and installing the latest device drivers and software updates for your phone.




Solutions for HTC Sync Manager Liveupdate Service Connection Problem




If you encounter the problem of HTC Sync Manager being unable to connect to the Liveupdate service, you can try the following solutions:



  • Update HTC Sync Manager software: To ensure that HTC Sync Manager is compatible with the latest device drivers and software updates for your phone, you should update it to the latest version. You can do this by opening HTC Sync Manager, clicking on the menu icon in the upper right corner, and selecting Check for Updates. If a new version is available, download and install it.



  • Update or downgrade Adobe AIR software: To ensure that Adobe AIR is working properly with HTC Sync Manager, you should update it to the latest version. You can do this by visiting [Adobe AIR download page] and following the instructions. However, some users have reported that updating Adobe AIR may cause more problems with HTC Sync Manager. In that case, you may need to downgrade Adobe AIR to an older version, such as 2.6.xxx. You can download it from [here].



Change USB connection settings: To ensure that HTC Sync Manager can recognize your phone and access its data, you should choose the correct USB connection mode on your phone. Depending on your phone model and Android version, you may need to do one of the following:


  • If your phone is running on Android 9 Pie or later, make sure your computer is connected to the Internet before you connect your phone to your computer. The appropriate device driver for your phone will be downloaded and installed automatically. After the driver is successfully installed, use software such as File Explorer to copy files between your computer and phone.



  • If your phone is running on Android 6 Marshmallow or later, connect your phone to your computer, and then open the Notifications panel on your phone. Tap the first HTC Sync Manager notification, and then tap Allow each time you are prompted to grant HTC Sync Manager access to your data.



  • If your phone is running on Android 5 Lollipop or earlier, connect your phone to your computer, and then open the Notifications panel on your phone. Tap the Use USB for notification, and then tap File Transfer, Media Device (MTP), or Charge Only mode.





Check USB cable and port: To ensure that the data transfer between your phone and computer is smooth and stable, you should use a good quality and compatible USB cable and port. You can try the following steps:


  • Try connecting to different USB ports on your computer. Make sure you connect your phone to a USB 2.0 or faster port on your computer.



  • Try a different USB cable. Make sure to use an HTC-branded cable.



  • Try connecting your phone to another computer that has the latest HTC Sync Manager version installed.





  • Disable firewall or antivirus software temporarily: To ensure that nothing is blocking the connection between HTC Sync Manager and the Liveupdate service, you may need to disable your firewall or antivirus software temporarily. You can do this by following the instructions of your specific software. After you disable them, try to connect HTC Sync Manager to the Liveupdate service again. If it works, you may need to add HTC Sync Manager and the Liveupdate service as exceptions in your firewall or antivirus software settings.




We hope that this article has helped you solve the problem of HTC Sync Manager being unable to connect to the Liveupdate service. If you have any questions or suggestions, please feel free to leave a comment below.


References





  • [HTC Sync fails to start when phone connected "updating htc library"]



  • [How do I get HTC Sync Manager to recognize my phone?]



  • [Adobe AIR download page]



  • [Adobe AIR 2.6.xxx download page]




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